A full copy of the terms and conditions applicable to your stay are detailed in the Portway House Specialist Care Centre Resident Contract, which you or your loved one will receive on admission.
Fees may be different from other residents as the fee is not only based on the room cost, the fee also covers the particular needs of each individual resident
CQC National Customer Service Centre
Newcastle upon Tyne
Tel: 03000 616161
Contract and Monitoring Section
Jack Judge House
PO Box 15888
Oldbury B69 9EN
Tel: 08450 3522266
Sandwell General Hospital Out Patients Department:
Tel: 0121 5531831
Hawes Lane Surgery
Rowley Regis B65 9AF
Tel: 0121 559159
Legal authority to discuss financial advice for those needing to pay for long term care:
NHFA 0800 998833
Sandwell Registry Office 0121 5692480
Oldbury Post Office 0121 5521098
Newsagent 0121 5521730
Optician 01675 446065
Dentist 0121 5521070
Pharmacist 0121 7070786
It is our aim at Portway House to operate a duty of candour policy with all residents and their relatives. If an aspect of care were to go unexpectedly or not the way it was planned, we operate an open and honest relationship with all involved. We believe that being transparent improves the care provided and ultimately improves the resident experience.
Suggestions for improvements are welcomed by speaking directly with the Manager, or by using our suggestion box.
If you raise a concern and you feel it has not been dealt with adequately, you are invited to submit the concern in writing to the registered owner. The concern will be investigated and notification of the outcome will be received within 28 working days.